Legal
Privacy Policy
CrossCloud Consulting Pty Ltd ("CrossCloud", "we", "us", "our") is committed to protecting the privacy of people we interact with. This policy sets out how we collect, use, store and disclose personal information, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope
This policy applies to personal information handled by CrossCloud in connection with our website (crosscloud.com.au), enquiries, client engagements, and related services.
2. What personal information we collect
We typically collect the following categories of personal information:
- Identity and contact details — name, work email, company name, job title, phone number.
- Enquiry content — the topic, timeline and context you provide when you contact us.
- Engagement data — information required to deliver professional services, including technical environment details where you authorise such access.
- Website usage data — including IP address, device and browser information, pages visited and referring URLs, collected via analytics tools (see our Cookie Notice).
We do not seek to collect sensitive information (as defined by the Privacy Act) unless it is directly relevant to the services you have asked us to provide and you have consented.
3. How we collect personal information
- Directly from you, when you submit a form, send us an email, or speak with us.
- From your organisation or authorised representatives during an engagement.
- Automatically through our website (cookies, analytics and server logs).
- From publicly available sources (for example, LinkedIn) for business development.
4. Why we collect and use personal information
- To respond to enquiries and provide the services you have requested.
- To deliver, manage and improve our professional services.
- To comply with our legal, regulatory and contractual obligations.
- To communicate with you about relevant updates (you can opt out at any time).
- To maintain and secure our systems and records.
5. Disclosure of personal information
We may disclose personal information to:
- Our personnel and contractors on a need-to-know basis for the purposes set out above.
- Reputable third-party service providers who support our operations (for example, email, productivity, cloud hosting, analytics and CRM providers).
- Regulators, law enforcement or courts where required or authorised by law.
Where your personal information is disclosed to a service provider, we take reasonable steps to ensure it is only used for the purpose for which we have provided it.
6. Overseas disclosure
Some of the service providers we use may store or process data outside Australia (commonly in the United States, the European Union and other AWS regions). Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.
7. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, encryption in transit, role-based access, and secure cloud storage.
We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.
8. Access and correction
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below.
9. Complaints
If you believe we have breached the Privacy Act or the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time. The version shown here is the current version. Material changes will be reflected by updating the "Last updated" date at the top.
11. Contact us
Questions, access requests and complaints can be directed to:
CrossCloud Consulting Pty Ltd
Email: info@crosscloud.com.au